A very experienced Mediator who originally qualified as a Chartered Surveyor and was previously a Managing Director with 20 years’ experience of resolving complaints and claims, Bruce Bourne has a sterling record in conflict resolution. As a mediator, he covers all legal areas except family, with particular experience and proficiency in complex and/or multi-party disputes.
Bruce’s 2014 Chambers Directory entry of mediators reflects his style "takes a gentle role, allowing the parties to let off steam, thereafter allowing the dispute to focus on facts rather than emotional baggage." A chartered surveyor, Bourne regularly tends to construction, employment and property matters.
WHY CHOOSE BRUCE?
Excellent communicator at all levels – Throughout his career, Bruce’s friendly, positive and straightforward manner has enabled him to work successfully with a great variety of people, from City investors, QCs and lawyers, through to members of the public
Expert in complex/multi-party disputes – As an MD, Bruce regularly and successfully negotiated professional indemnity claims between his company, its insurers, surveyors, their insurers and the complainants – the latter were usually Bruce’s ongoing clients, who also involved their solicitors, bringing more complications to these multi-party cases
In-depth commercial understanding – Bruce’s experience of managing personnel, contracts, budgeting, management of profit and loss accounts, creating/implementing business plans, and knowledge of company and employment law, makes him particularly suited to mediating employment, contractual and commercial disputes
Flexible fees and location – Based in Leatherhead, Surrey, Bruce can travel throughout England, Scotland and Wales for mediation work, and is happy to negotiate fees on a case-by-case basis
AREAS OF EXPERTISE
His professional background makes Bruce particularly well placed to mediate on Surveying, Building and Employment-related matters, as well as general Commercial Contracts. However, his skills apply to all areas of mediation, with recent experience including:
“A good mediator needs to have excellent people skills and be able to communicate at all levels. A mediation is a ‘managed negotiation’; my years of professional experience as both an MD and CS have taught me how to manage a very varied group of people by earning respect and trust.
“Mediators should be positive and approachable, yet firm, so that they can help the parties to trust and respect them, whilst managing the process and the people. They need certain knowledge of the case matter, although do not need to be an expert. An active mind, with the ability to follow complex mathematical solutions, is also required; again, my commercial experience provides me with these skills.
“I always aim to think ‘outside the box’ in order to help parties find a way out of their intransient positions. As a mediator, I am not a judge or arbitrator; I am here to help the parties find a solution to their dispute, not to assign the answer. It is important that the solution is ‘owned’ by the parties and they are comfortable with the outcome.”
1981-today –Chartered Surveyor, originally a working surveyor but latterly responsible for resolving professional indemnity claims and customer complaints
2003-2010 – MD of Chancellors Associates, managing a team of 120 surveyors/consultants, negotiating standard business contracts and handling personnel disputes
WHAT PEOPLE HAVE SAID ABOUT BRUCE:
"I have used many mediators in recent years, and have been a mediator myself for the last 6 years, and Bruce is one of the best I have come across. He got the measure of the parties very quickly and was instrumental in enabling an agreement to be reached which allowed the disputants (neighbours) to move on with dignity. As a mediator, I found myself making a mental note of some of Bruce's techniques!"
“I was delighted to work with Bruce in a commercial dispute. The issues were complex and trial seemed inevitable. However, Bruce’s pragmatic approach and determination to find a solution acceptable to all helped to resolve the issues efficiently and painlessly. His sense of humour was a definite bonus.”
"I was the recently at a mediation where Bruce Bourne acted as Mediator. Bruce presented a calm face in a difficult matter whilst offering pragmatic empathy to my client's position. He worked hard to build a rapport with my clients and gain their understanding. Settlement was aided by Bruce's hands-on approach throughout the Mediation. Bruce stayed solutions focused despite the many hurdles that were presented. I look forward to working with him again."
“Bruce’s skill as a mediator was a major factor in reaching a settlement agreeable to both parties. He was commercial, astute, responsive and encouraged the parties to ‘think outside the box’ which enabled a speedy resolution. I look forward to using Bruce as a mediator again in the future and would recommend him to others.”
"The Mediator; Bruce Bourne made the agreement between the parties possible. He was excellent and I would like for my positive feedback to be passed on to him"
Bruce was very good indeed. I would definitely use him again.
Mr Bourne was very likeable, well prepared, and in full control of the mediation and the personalities involved. He created an environment where my clients were able to make a decision, in their own time, to settle. A good result!
"Bruce had a great way of making us feel comfortable and at ease, we can thoroughly recommend him."
"Mediator excellent. I have recommended him to a colleague"
"Bruce did a very good job indeed but unfortunately was not helped by opponents who chose to proceed unrepresented and then decided they needed legal advice!"
“I was counsel instructed in a residential service charge dispute in which Bruce Bourne had been retained at very short notice to act as mediator. Receiving the papers on the morning of the mediation, he had mastered them by the time we started in the evening and as a result was able to steer the parties’ focus towards the real issues which existed between them. After meeting the parties to set out the procedure, he quickly got them down to business. His professional yet approachable manner gave the parties the confidence to explore fully the issues between them, each making appropriate concessions while feeling under no compulsion by him to do so. Sitting late into the evening, he was able to guide the parties towards settlement and to facilitate discussions which enabled them to look to the future.”
"I was very impressed with Mr Bourne. I would certainly use him again on this type of dispute"
"Excellent mediation. Very impressed."
Bruce was very helpful and his background was helpful to the technical details of the case.
Contact Bruce to discuss how to resolve your dispute.
The graph below is obtained from client feedback. Hover over the bars to get more information
|Date||Nature of dispute||Outcome|
|3 December 2013||Contract||Settled|
|27 November 2013||Boundary||Did Not Settle|
|20 November 2013||Neighbourhood||Settled|
|15 November 2013||Construction||Did Not Settle|
|13 November 2013||Licencing||Settled|
|11 November 2013||Property||Settled|
|31 October 2013||Trustees||Settled|
|28 October 2013||Right of Way||Settled|
|15 October 2013||Property||Did Not Settle|
|2 October 2013||Construction||Settled|
|30 September 2013||Right of Way||Settled|
|18 September 2013||Landlord/Tenant||Did Not Settle|
|12 September 2013||Trespass||Settled|
|6 September 2013||Building||Adjourned|
|5 September 2013||Commercial||Settled|
|27 August 2013||Right of Way||Settled|
|20 August 2013||Neighbourhood||Settled|
|14 August 2013||Boundary||Settled|
|24 June 2013||Building||Settled|
|29 May 2013||Service Charges||Settled|
|14 May 2013||Boundary||Settled|
|3 May 2013||Landlord and Tenant||Settled|
|25 March 2013||Building||Settled|
|22 March 2013||Construction||Settled|
|8 March 2013||Contract||Settled|
|27 February 2013||Building||Settled|
|25 February 2013||Solicitors Negligence||Settled|
|20 February 2013||Commercial||Settled|
|15 January 2013||Construction||Settled|
|17 December 2012||Property||Settled|
|10 December 2012||Commercial Contract||Settled|
|1 November 2012||Disrepair||Settled|
|23 October 2012||Right of Way||Settled|
|18 October 2012||Right of Way||Settled|
|4 October 2012||Surveyors Negligence||Settled|
|14 September 2012||Surveyors Negligence||Settled|
|6 September 2012||Boundary||Adjourned|
|30 August 2012||Property||Settled|
|28 August 2012||Boundary||Settled|
|22 August 2012||Boundary||Settled|
|25 July 2012||Trespass and Boundary||Settled|
|3 July 2012||Surveyors Negligence||Adjourned|
|20 June 2012||Lease Dispute||Settled|
|19 June 2012||Professional Negligence||Settled|
|16 May 2012||Landlord/Tenant||Settled|
|10 May 2012||Trespass||Did Not Settle|
|30 April 2012||Construction||Did Not Settle|
|24 February 2012||Construction||Settled|
|6 February 2012||property||Settled|
|25 January 2012||Commercial||Settled|
Certificate on file
31 August 2014
Level of Cover:
Mediation Training Provider:
Chartered Institute of Arbitrators
Date Qualified as Mediator:
8 June 2011
|Level of cover||Checked|
|E.U. Code of conduct||Checked|
|Annual CPD log||Checked|
|League table position||Checked|